About Us

Who are we?

When you choose QUO ARTEM, you have a dedicated and reliable supplier. We provide our customers with high quality branded cosmetics mainly from Italy, Germany, Switzerland and Italy. Our success is based on confiance and the satisfaction of the client. Buying from us is sure - we guarantee customer service professional before and after a purchase.

QUO ARTEM EUROPE presents the best of the European beauty industry, QUO ARTEM is a Swiss-based company that delivers Europe at your fingertips.

Offering high quality products specially designed and adapted to meet Afro needs, take advantage of our affordable prices and fast shipping, optimized by our exceptional Swiss exports of high quality beauty brands from Europe. Each of our commercial wholesalers is treated with individual and dedicated care with an offer adapted to your needs. We offer advantageous prices and attractive discounts.

WHAT ARTEM?

FAQ

Frequently Asked Questions

When will my order ship?

We strive to ship orders within 7 days. You should expect the standard shipping time from the date of shipment - within Europe please allow 15 working days and outside Europe up to 35 working days. If you have not received your package after this time, please contact us via the contact form at the bottom of this page

What forms of payment do you accept?

We accept the following methods of payment: Visa, Visa debit, Mastercard, Maestro PayPal and American Express. All orders must be placed online.

What countries do you ship to?

We deliver worldwide! Please visit the page Delivery< to know our shipping rates.

What should I do if my order arrived damaged, incorrect or incomplete?

Please contact us via the form contact at the bottom of this page. Please do not dispose of the packaging or invoices until the problem has been resolved.

Why am I being asked to pay duties?

If you are outside of the EU, the tax is 0%, as you may be charged a handling fee and taxes when your order goes through customs. All charges related to a package must be paid by the person receiving the package (this also applies to retail and wholesale customers). QUO ARTEM has no control over these fees and we cannot tell you what the cost would be, as customs policies and import duties vary considerably from country to country. It would be a good idea to contact your local customs office to find out what the fees are before you order, so that you are not surprised by fees you did not expect.

The payment has been debited, why didn't I receive my order?

If you have not received your order within 15 working days in the UK or 35 working days abroad, please contact us via the contact form. at the bottom of this page

What are the opening hours of the customer service department?

Monday to Sunday 8am – 9pm (GMT).

Saturday and Sunday 8am – 8pm (Emails and social media requests only).

Bank holiday hours may vary.

How can I change my delivery address?

If you need to change your delivery address, please contact our customer service department at the following address contact@quoartem.com. Please note that this can only be done if your order has not been shipped.

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